Welcome to the grandkemang e-Concierge!
The pre-arrival e-Concierge service will allow you to book airport transfers, request special items such as pillow choices and other services before you arrive.
These services plus others can be booked via our online e-Concierge service at any time you are ready. You will need your reservation ID number if you wish to use our e-Concierge service below.
If you need to cancel, or change a reservation, should you wish to amend or cancel this econcierge request, please contact our reservations staff by email.
Please quote the reservation ID, econcierge ID, email address, guest name and date of stay in all correspondence.